Sandos Caracol Eco Resort
Location
- 52 km from Cancun/Mayan Riviera airport
- Located directly on the beach
- Playa del Carmen, Riviera Maya
- 110 km from the new Tulum International Airport
- 12.7 km from Cenote Chaak Tun
- 8 km from Xcaret
- 5.8 km from Playa del Carmen
Address
Hotel description
Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides offering. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.
Meal and beverage plans
All Inclusive Plan
- Breakfast, lunch and dinner daily
- Unlimited domestic and international beverages
Additional inclusions
- Introductory scuba demonstration in pool (restrictions may apply)
- Kid's Club for ages 4-12 years with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco
- Teen's activities for 13 to 17 years with assistance of the animation and sports team
- Non-motorized water sports
- WiFi throughout the property
- Stay at one, play at more: access to services and facilities at Sandos Playacar
Upgrade your stay
Select Club Inclusions
Guests reserving a Select Club Adults only (18+) room category will enjoy enhanced amenities and services including:
- Private check-in at exclusive Select Club Adults Only reception
- Private concierge
- Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area
- Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes
- Exclusive adults-only beach area with hammocks, lounge chairs, Bali beds and waiter service
- Access to Select Club Adults Ony ocean front Club House with showers, towel service, premium liquor bar and snacks, selection of books and reading area, living room with TV and video games, pool table, WiFi
Best For...
Exclusive perks
Family
Wedding & honeymoons
Ecolabel hotels
LGBTQ2+ Resorts
Important Notes
Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.
The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings. At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach. Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.
Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education. Activities for the entire family are at your disposal.
Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar with the following conditions:
- Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
- Guests must book their day pass at the front desk at Sandos Playacar
- The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
- Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
- Ground transportation is not included and is at the guests’ expense
Program is subject to change without prior notice.
At least one adult of 18 years of age or older must be present in each room upon check-in.
The hotel does not allow groups of students nor spring breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
The minimum age for check-in is 21 years.
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Eco Family Superior Room
Eco Family Suite
Eco Family Penthouse
Superior Select Club - Adults Only 18+
Deluxe Select Club - Adults Only 18+
Select Club Penthouse - Adults Only 18+
Pool View Superior
Pool View Penthouse
Pool View One Bedroom Suite
Restaurants & Bars
Restaurants
- La Laguna - Buffet - International
- La Toscana - À la carte - Italian
- Las Mascaras - Buffet - Mexican
- La Riviera - À la carte - Mediterranean
- Fogo do Brazil - À la carte - Brazilian
- El Templo - À la carte - Japanese - Teppanyaki
- Los Lirios - À la carte - Steak House
- Salvia - Snack bar - Tacos and snacks
Bars
- Lobby Bar
- Pool Bar
- Lounge Bar
- Nightclub
- Sport Bar
Activities
Pools
- Waterpark
- Outdoor pool
- Outdoor kid pool
Motorized and non-motorized water sports
- Scuba diving ($)
- Aquafitness
- Kayak
- Watersports
- Sailing ($)
- Snorkeling
- Water volleyball
- Football
Land activities
- Darts
- Arts and crafts
- Billiards
- Beach volleyball
- Dance lessons
- Paddle tennis and pickleball courts
Entertainment
- Teen's Club
- Live music
- Theme nights
- Kid's Club
- Movie night
Golf
Health and Relaxation
- Fitness centre
- Spa ($)
- Meditation class
- Zumba
Other facilities & services
- Wedding packages and services ($)
- Babysitting service
- Photo market
- Car rental service
- Laundry service
- Tour desk
- Currency exchange service
- On-site ATM
- Medical services
All Nature Experience
Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.
The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings. At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach. Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.
Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education. Activities for the entire family are at your disposal.
Stay at 1, Play at 2
Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar with the following conditions:
- Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
- Guests must book their day pass at the front desk at Sandos Playacar
- The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
- Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
- Ground transportation is not included and is at the guests’ expense
Program is subject to change without prior notice.
Check-in Policy
At least one adult of 18 years of age or older must be present in each room upon check-in.
The hotel does not allow groups of students nor spring breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
The minimum age for check-in is 21 years.
Environmental Sanitation Fees
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Exclusive perks
This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.
This resort includes the following perks:
- $100 USD spa credit coupons per room, per stay
Valid for travel from November 01, 2024 and completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.
Family
Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.
Wedding & honeymoons
This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Ecolabel hotels
This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council.
LGBTQ2+ Resorts
All members and allies of the community are welcomed at this LGBTQ-friendly resort.